NOTICE OF PRIVACY

In compliance with the Federal Law on the Protection of Personal Data held by Individuals, hereinafter the "Law", in Viajes Covamex S.A. Of C.V., we protect and safeguard your personal data to avoid damage, loss, destruction, theft, loss, alteration, as well as unauthorized processing of your personal data.

We inform you, the terms and conditions of the Privacy Notice of Personal Data, hereinafter "Privacy Notice", of Viajes Covamex S.A. Of C.V. (Hereinafter "Covamex"), domiciled in Oaxaca No. 95 Col. Roma, Del. Cuauhtémoc, C.P. 06700. Mexico City.

WHAT INFORMATION DO WE COLLECT?

The personal data that you provide to Covamex through this website (www.viajescovamex.com), through the use of our services on the Internet and via telephone include: (i) personal data, as well as (ii) financial data. Likewise, we may collect personal information related to your preferences in the consumption of our travel services and events, as well as the products and services offered by our suppliers. To ensure that the personal information you freely provide is correct and current, Covamex may collect information from other sources such as credit information societies.

If applicable and to meet your needs in travel services, we may require a copy of your official photo identification and, in turn, we may collect, through the information you provide, some general personal data of third parties related to the Services that we commercialize through our system of purchases in Internet and by telephone, being able even to require the official identifications with photograph of these third parties.

In the case of third parties whose personal data we collect through you, we also take the security and confidentiality measures for the treatment of your information, in accordance with the terms and conditions in this Privacy Notice. At the time you register with our Portal or make a purchase, all your personal data, and those related to your payment method, are incorporated into our database, used solely to make purchases online and by phone.

You expressly consent to your personal data being treated in accordance with the terms and conditions of this Privacy Notice.

WHAT DO WE USE YOUR INFORMATION?

The personal data that we collect from users who register and access our services on the Internet and by telephone, are used for the following purposes: (i) identification and verification purposes, (ii) contact, (iii) Line or telephone of the travel and event services that Covamex commercializes through these means, (iv) sending documentation through these means, (v) informing you about the status of your reservations and purchase of travel and events, ) Online assistance by our advisors through the use of the online tool or "Chat" and (vii) identify your purchase history. In addition, we may use your personal data to register you as a user of our electronic newsletter or "Newsletter", to make offers, promotions and advertising of our services, as well as the products and services marketed by our subsidiaries and affiliates and our different suppliers, and Offer you participation in events, raffles and trivias organized by Covamex, its subsidiaries and affiliates.

In the collection and processing of personal data that you provide to us, we comply with all the principles set forth in the Law (Article 6): legality, quality, consent, information, purpose, loyalty, proportionality and responsibility.

WITH WHOM DO WE SHARE YOUR INFORMATION?

Covamex may contract one or more third parties as selected service providers to support the promotion and marketing of our services, management, administration and storage of personal data collected through this Portal and through telephone calls, as well as For the purpose of verifying the information you provide to us, so that Covamex may even send your personal data to said third party (s), both inside and outside the country, only to comply with the provision of contracted services. Likewise, Covamex may transfer your personal data to other Covamex branches, for the same purposes set forth in this Notice. Any transfer of personal data that Covamex performs, will be only for the purposes allowed by the laws.

It is understood that you have given your consent to the transfer of your personal data, if you do not express opposition to them being transferred.

The personal data you provide to Covamex may be compiled and set in a database owned exclusively by Covamex and therefore Covamex is not responsible for the content and privacy policies of external sites of this site

WHAT SECURITY AND CONTROL MEASURES DO WE USE FOR THE PROTECTION OF YOUR PERSONAL DATA?

Covamex implements administrative, technical and physical security measures to protect your personal data, which we require to be complied with by the service providers we hire, including services provided by Covamex's subsidiaries or affiliates. All information and personal data that you provide Provides us through the use of our website www.viajescovamex.com and the system of purchases by telephone, will constitute a database owned by Covamex, information that is stored to protect it and prevent its loss, misuse or alteration.

Covamex may use "cookies" or "IP addresses" to confirm their identification when accessing our Portal, for the sole purpose of providing a personalized service because it allows us to determine their preferences by registering their use in our Portal, And in this way identify their habits and preferences to offer our services. By using the "cookies", we do not collect personal data of the users in terms of the Law and its Regulations.

The protection of the privacy of the personal data of minors is especially important for Covamex. For this reason, when we have knowledge of personal data of minors, their treatment will be carried out complying at all times with the guidelines and requirements established in the Law and its Regulations.

WHAT IS THE AREA RESPONSIBLE FOR THE MANAGEMENT AND ADMINISTRATION OF PERSONAL DATA?

The area responsible for the management and administration of personal data is: "Data Privacy", which can be contacted by email personal data@viajescovamex.com or directly at our offices located in Oaxaca No 95 Col. Roma, Del. Cuauhtémoc, CP 06700, Mexico City.

HOW CAN YOU LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA?

You may contact Covamex, in the event that you wish to limit the use or disclosure of your personal data to stop receiving information on offers, promotions and advertising of our services, by sending your request to the area of ​​"Data Privacy", through the email account datospersonales@viajescovamex.com. In the case of use of cookies, the "help" button in the toolbar of most browsers will tell you how to block or allow cookies.