NOTICE OF PRIVACY
In compliance with the
Federal Law on the Protection of Personal Data held by Individuals, hereinafter
the "Law", in Viajes Covamex S.A. Of C.V., we protect and safeguard
your personal data to avoid damage, loss, destruction, theft, loss, alteration,
as well as unauthorized processing of your personal data.
We inform you, the
terms and conditions of the Privacy Notice of Personal Data, hereinafter
"Privacy Notice", of Viajes Covamex S.A. Of C.V. (Hereinafter
"Covamex"), domiciled in Oaxaca No. 95 Col. Roma, Del. Cuauhtémoc,
C.P. 06700. Mexico City.
WHAT INFORMATION DO WE COLLECT?
The personal data that
you provide to Covamex through this website (www.viajescovamex.com), through
the use of our services on the Internet and via telephone include: (i) personal
data, as well as (ii) financial data. Likewise, we may collect personal
information related to your preferences in the consumption of our travel
services and events, as well as the products and services offered by our
suppliers. To ensure that the personal information you freely provide is
correct and current, Covamex may collect information from other sources such as
credit information societies.
If applicable and to
meet your needs in travel services, we may require a copy of your official
photo identification and, in turn, we may collect, through the information you
provide, some general personal data of third parties related to the Services
that we commercialize through our system of purchases in Internet and by
telephone, being able even to require the official identifications with
photograph of these third parties.
In the case of third
parties whose personal data we collect through you, we also take the security
and confidentiality measures for the treatment of your information, in
accordance with the terms and conditions in this Privacy Notice. At the time
you register with our Portal or make a purchase, all your personal data, and
those related to your payment method, are incorporated into our database, used
solely to make purchases online and by phone.
You expressly consent
to your personal data being treated in accordance with the terms and conditions
of this Privacy Notice.
WHAT DO WE USE YOUR INFORMATION?
The personal data that
we collect from users who register and access our services on the Internet and
by telephone, are used for the following purposes: (i) identification and
verification purposes, (ii) contact, (iii) Line or telephone of the travel and
event services that Covamex commercializes through these means, (iv) sending
documentation through these means, (v) informing you about the status of your
reservations and purchase of travel and events, ) Online assistance by our
advisors through the use of the online tool or "Chat" and (vii)
identify your purchase history. In addition, we may use your personal data to
register you as a user of our electronic newsletter or "Newsletter",
to make offers, promotions and advertising of our services, as well as the
products and services marketed by our subsidiaries and affiliates and our
different suppliers, and Offer you participation in events, raffles and trivias
organized by Covamex, its subsidiaries and affiliates.
In the collection and
processing of personal data that you provide to us, we comply with all the
principles set forth in the Law (Article 6): legality, quality, consent,
information, purpose, loyalty, proportionality and responsibility.
WITH WHOM DO WE SHARE YOUR INFORMATION?
Covamex may contract
one or more third parties as selected service providers to support the
promotion and marketing of our services, management, administration and storage
of personal data collected through this Portal and through telephone calls, as
well as For the purpose of verifying the information you provide to us, so that
Covamex may even send your personal data to said third party (s), both inside
and outside the country, only to comply with the provision of contracted
services. Likewise, Covamex may transfer your personal data to other Covamex
branches, for the same purposes set forth in this Notice. Any transfer of
personal data that Covamex performs, will be only for the purposes allowed by
It is understood that
you have given your consent to the transfer of your personal data, if you do
not express opposition to them being transferred.
The personal data you
provide to Covamex may be compiled and set in a database owned exclusively by
Covamex and therefore Covamex is not responsible for the content and privacy
policies of external sites of this site
WHAT SECURITY AND CONTROL MEASURES DO WE USE FOR THE
PROTECTION OF YOUR PERSONAL DATA?
administrative, technical and physical security measures to protect your
personal data, which we require to be complied with by the service providers we
hire, including services provided by Covamex's subsidiaries or affiliates. All
information and personal data that you provide Provides us through the use of
our website www.viajescovamex.com and the system of purchases by telephone,
will constitute a database owned by Covamex, information that is stored to
protect it and prevent its loss, misuse or alteration.
Covamex may use
"cookies" or "IP addresses" to confirm their identification
when accessing our Portal, for the sole purpose of providing a personalized
service because it allows us to determine their preferences by registering
their use in our Portal, And in this way identify their habits and preferences
to offer our services. By using the "cookies", we do not collect
personal data of the users in terms of the Law and its Regulations.
The protection of the
privacy of the personal data of minors is especially important for Covamex. For
this reason, when we have knowledge of personal data of minors, their treatment
will be carried out complying at all times with the guidelines and requirements
established in the Law and its Regulations.
WHAT IS THE AREA RESPONSIBLE FOR THE MANAGEMENT AND
ADMINISTRATION OF PERSONAL DATA?
The area responsible
for the management and administration of personal data is: "Data
Privacy", which can be contacted by email personal firstname.lastname@example.org
or directly at our offices located in Oaxaca No 95 Col. Roma, Del. Cuauhtémoc,
CP 06700, Mexico City.
HOW CAN YOU LIMIT THE USE OR DISCLOSURE OF YOUR
You may contact
Covamex, in the event that you wish to limit the use or disclosure of your
personal data to stop receiving information on offers, promotions and
advertising of our services, by sending your request to the area of
"Data Privacy", through the email account
"help" button in the toolbar of most browsers will tell you how to
block or allow cookies.